Contacting AirBnB isn’t always easy. Be it if you are a guest or a host, you may need to get in touch with AirBnB due to some issues. Their website is pretty hopeless and works as a maze where you are fed through a bunch of articles. A lot of people just want the opportunity to call someone or shoot off an email, but AirBnB make this difficult! The best ways to contact AirBnB quickly will be discussed below. We will provide you with the phone numbers that work in a bunch of countries and regions. There will also be some added advice if you need it! Let’s get started.
AirBnB on Twitter
If you are using twitter then it can be a great way to get the attention of AirBnB to solve an issue. If you follow the @airbnbhelp account. You can find it here, they are great at assisting you. Sending them a direct message is the best way to get a response. Usually we have found that a response is forthcoming within 24 hours of sending a message with usually something happening within 1 hour.
To ensure the best possible chance of someone solving your problem right away, it would be good to provide the following information in your direct message to them;
- Email of your AirBnB account
- Reservation code for the reservation in question
- Your problem / issue clearly
- Links to screenshots if needed
- Emphasize the urgency of the issue
- Phone number if you want them to call
Here at Roomfilla, we have used the twitter method to get answers quickly and efficiently. It works well and you quite often get your case escalated to a decision maker. Give it a try next time you are in need!
Local AirBnB Phone numbers
Below is a list of local phone numbers. Not all countries are covered but they pretty much route to the same system. The best bet is to get Skype or a similar VOIP product and make use of the toll free numbers to call for free. This is how our team does it if we are calling from Thailand or other countries in SE Asia. We try to keep this list up to date. If you notice a number is out of date or needs updating, just let us know in the comments!
- United States (USA): +1-415-800-5959 (local SF number) or +1-855-424-7262 (toll-free)
- Argentina: +54 11 53 52 78 88
- Australia: +61 2 8520 3333
- Austria / Österreich: +43 72 08 83 800
- Brazil / Brasil: +55 21 3958-5800
- Canada: +1-855-424-7262 (toll-free)
- Chile: +56 229380777
- China / Zhongguo – 中國 / 中国: +86-40-0120-9157 or 400-716-0164 (shared-cost)
- Denmark / Danmark: +45 89 88 20 00
- France: +33 1 84 88 40 00
- Germany / Deutschland: +49 30 30 80 83 80
- Greece / ελλάδα: +30 211 1989888
- Hong Kong / Xianggang – 香港: +852 5808 8888
- India / इंडिया: 000 800 4405 103 (toll-free)
- Ireland: +353 1 697 1831
- Israel / Yisrael: +972 3 939 9977
- Italy / Italia: +39 06 99366533
- Japan / Nippon – 日本: +81 3 4580 0999 or +81 800 100 1008 (toll-free)
- Kenya: +1-855-424-7262 (toll-free)
- Malaysia: +603 7724 0164 or 1800 889 814 (toll-free)
- Mexico / Méjico: +52 55 41 70 43 33
- Netherlands / Nederland: +31 20 52 22 333
- New Zealand / Aotearoa: +64 4 4880 888
- Norway / Norge: +47 21 61 16 88
- Peru: +51 1 7089777
- Poland / Polska: +48 22 30 72 000
- Portugal: +351 30 880 3888
- Puerto Rico: +1 787 945-0222
- Russia / Rossiya – Россия: +7 4954658090 or 88003017104 (toll-free)
- Singapore / 新加坡: +65 6622 7306 or 1800 723 1238 (toll-free)
- South Africa: +1-855-424-7262 (toll-free)
- South Korea / Hanguk – 한국: +82 2 6022 2499 or +82 808 220 230 (toll-free)
- Spain / España: +34 91 123 45 67
- Sweden / Sverige: +46 844 68 12 34
- Switzerland / Schweiz / Suisse: +41 43 50 84 900
- Taiwan +886 2 7743 2436 or 0800 868 313 (toll-free)
- United Kingdom: +44 203 318 1111
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