Privacy Policy

1. Introduction

Roomfilla Pte. Limited (“Roomfilla,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, including property marketing and booking management. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, billing details, and other information you provide when engaging our services as an owner or guest.
• Property Information: Details about your property, such as location, descriptions, and photographs, provided by owners for marketing purposes.
• Usage Data: Information about how you interact with our services, including IP address, browser type, and activity logs.
• Guest Data: Information provided by guests during bookings, such as names, contact details, and preferences, which we manage on behalf of owners.

3. How We Use Your Information

We use your information to:

• Provide and improve our services, including property marketing and booking management.
• Process bookings and payments between owners and guests.
• Communicate with you, including responding to inquiries and providing support.
• Analyze usage to enhance our platform and services.
• Comply with legal obligations and protect our rights.

4. How We Share Your Information

We may share your information with:

• Owners: Guest contact details and booking information necessary to fulfill reservations.
• Service Providers: Third-party vendors who assist with payment processing, data storage, or marketing, under strict confidentiality agreements.
• Legal Authorities: When required by law or to protect Roomfilla’s rights, safety, or property.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, we securely delete or anonymize your data.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the information we hold about you.
• Correction: Request updates to inaccurate or incomplete data.
• Deletion: Request removal of your data, subject to legal obligations.
• Objection: Object to certain uses of your data.

To exercise these rights, contact us at the email address below.

8. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Governing Law

This Privacy Policy is governed by the laws of Singapore. Any disputes will be subject to the exclusive jurisdiction of the courts of Singapore.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: [email protected].