This is a good question and something which should be taken seriously. Web presence is an investment, but it will pay off for your brand. Having a web presence for your property enables your customers to connect with you directly. Channels such as AirBnB, TripAdvisor and HomeAway are great for getting bookings but they all take fees. If your customers can book directly with you and ask you questions directly they will have a great experience. Providing a great experience for customers will increase the chance of repeat bookings and establishing your business in the long term. Learning why web […]
Entries by stuart
A lot of people who host on AirBnB are wary of the cancellation policies. Keeping a strict cancellation policy gives you the peace of mind that once a booking is made, some of the money is secure. A lot of hosts use this strict policy which is still arguably not strong enough as a guest can cancel 8 days before and get 50% off their money back. Usually people do not cancel but every now and again, it happens so you need to be prepared. You also need to be ready if AirBnB deem it to be mitigating circumstances and […]
Here at Roomfilla we are constantly looking at ways that we can provide a better service, a more direct service and a service that gives customers the most possible information on their own terms. Some guests like to ask a lot of questions, this isn’t an issue and we are more than happy to provide the answers they seek! Some guests like to be able to do research on their own terms, this is fine also! What we tend to not be able to get away from is providing the check in details, wifi passwords and information about the surrounding […]
Contacting AirBnB isn’t always easy. Be it if you are a guest or a host, you may need to get in touch with AirBnB due to some issues. Their website is pretty hopeless and works as a maze where you are fed through a bunch of articles. A lot of people just want the opportunity to call someone or shoot off an email, but AirBnB make this difficult! The best ways to contact AirBnB quickly will be discussed below. We will provide you with the phone numbers that work in a bunch of countries and regions. There will also be […]
Considering running AirBnB in Thailand?
Thailand is a super popular destination. The beautiful scenery, amazing food, and history make it attractive to visitors. Did you know that there were over 32 million visitors to Thailand in 2016! These visitors all need somewhere to stay. They are often choosing alternative options to hotels. Visitors, especially from the United States and Europe, are now turning to AirBnB instead of conventional hotels as it provides a more local, homelike experience and lower budget, which is why it would be amazing to run an AirBnB in Thailand!
Although staying at a hotel is simple, there is a unique […]
Chances are, if you are running any kind of vacation rental business, a time will come when you get a bad review. This is OK. It happens. If a bad review happens and it is entirely justified then you have the right to reply. Use this right and explain what happened and why the failing was there. Perhaps the guest is complaining about an air-conditioner not working. Or it could be leaking and you might have missed the maintenance? With the right to reply you can easily say that this has now been done and is working as intended. Simple! […]
There are many reasons why you may need to cancel your reservation on AirBnB with a host. You may have had a sickness, your plans may have changed or you might not be able to make it to the property anymore. This is OK. Usually you will find that hosts are not dragons and will understand your reasoning. How to cancel as a guest on AirBnB responsibly is important for the best chance of success. There are times when cancelling can be OK and even though a host may have a strict cancellation policy, they still have the option to […]
Quick disclaimer before I get into this: do not treat this as legal advice, this is a simple explanation of the various laws that you need to be aware of if you are looking to rent out a property short term or through AirBnB in Thailand. AirBnB and the law in Thailand have some conflicts but like all new industries, the legal framework isn’t setup to deal with it.
You are looking to rent out your property on AirBnB in Thailand? You want to make some extra money during your time when you are not in the area, you might be […]
When people book a short term rental, there is sometimes a lack of service which they receive. Sometimes they don’t even meet anyone to get the keys and are left to let themselves in and out. This is OK but not great if you don’t know the area, sometimes you are in the hands of someone who is doing it as a hobby and doesn’t put the care and attention into all that they do. Again this is OK but better services do exist and as the short term rental market continues to mature, you as the consumer have the […]
One of the things that we pride ourselves on at Roomfilla is our service, we want you to have the best time possible when you are staying in some of our properties. This is why we have introduced a pre-emptive mini-bar for people who book our properties in Bangkok. What is a pre-emptive mini-bar you may ask?
Unlike a traditional mini bar which you will find in a hotel, where everything is given a price and labeled up, we give you the option on what you would like before you book. If you want to order tea, coffee, milk or cereal […]